Menu
Reply
dissapointedtoo
  • 22
  • 0
  • 4
Tuning in
395 Views
Message 1 of 37
Flag for a moderator

Worst Service provider I have ever been involved with!

My Service started 6th March all Was well for 2 weeks, approx 20th March it goes downhill, since that the broadband is 90 - 99% unusable! What and why am I paying for this? an engineer came out and confirmed the issue wasn't inside the house or out to the roadside connection, asked how long it's going to take to get fixed shrugs shoulders and no one can tell me! I am livid over this we have 3 home workers in this household, and I'm having to pay talk talk to cover my unstable broadband! This is ridiculous. Told by the telephone support no right to compensation as its not total loss of service which I now have data to show it was and quite regularly is!

Is anyone aware of how long I have to put up with this lack of service before I can walk away from this contract without fees or legally bound under its terms?

 

17th April

dissapointedtoo_2-1619038742438.png

 

18th April

dissapointedtoo_0-1619038557629.png

19th April

dissapointedtoo_1-1619038639393.png

I thought yesterday 20th it may have been fixed, how wrong.

dissapointedtoo_3-1619038850886.png

 

21st today

dissapointedtoo_4-1619038910397.png

 

 

gary_dexter
  • 30.32K
  • 1.88K
  • 4.03K
Alessandro Volta
391 Views
Message 2 of 37
Flag for a moderator

Re: Worst Service provider I have ever been involved with!

By total loss of service they mean 48 hours consecutive not sporadically.


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
dissapointedtoo
  • 22
  • 0
  • 4
Tuning in
383 Views
Message 3 of 37
Flag for a moderator

Re: Worst Service provider I have ever been involved with!

There are 4 days total loss of connectivity pictures posted above when the images are approved, its 100% dropped packets from 1030hrs 16th April through to 1420hrs 20th April which is double the requirement?

0 Kudos
Reply
gary_dexter
  • 30.32K
  • 1.88K
  • 4.03K
Alessandro Volta
376 Views
Message 4 of 37
Flag for a moderator

Re: Worst Service provider I have ever been involved with!

What hub do you have? And was the connection actually down?

The Hub3 has a known bug where it drops ICMP requests and it makes the BQM look like the connection is actually hard down.


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
dissapointedtoo
  • 22
  • 0
  • 4
Tuning in
372 Views
Message 5 of 37
Flag for a moderator

Re: Worst Service provider I have ever been involved with!

It is an hub 3, if thats the case has a known bug where it drops ICMP requests and it makes the BQM look like the connection is actually hard down. how does it start monitoring for days on end showing regular drops/bouncing then a period of 4 days total down then suddenly looks fine for a few hours and then starts bouncing again? Surely if a bug it would be constant one way or the other

0 Kudos
Reply
gary_dexter
  • 30.32K
  • 1.88K
  • 4.03K
Alessandro Volta
352 Views
Message 6 of 37
Flag for a moderator

Re: Worst Service provider I have ever been involved with!

Well when the BQM is red do you actually lose connection? Or are you just assuming so based on the BQM?


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
Unknown67
  • 22
  • 1
  • 1
On our wavelength
291 Views
Message 7 of 37
Flag for a moderator

Re: Worst Service provider I have ever been involved with!

If you've got 3 home workers perhaps you should have signed up for a business account.

 

dissapointedtoo
  • 22
  • 0
  • 4
Tuning in
231 Views
Message 8 of 37
Flag for a moderator

Re: Worst Service provider I have ever been involved with!

Yes no broadband connection, Telephone and TV appears to work fine

0 Kudos
Reply
dissapointedtoo
  • 22
  • 0
  • 4
Tuning in
228 Views
Message 9 of 37
Flag for a moderator

Re: Worst Service provider I have ever been involved with!

I'm hoping they go back to offices shortly, and I've no need for a business account then! How would that account solve the current issue?

A business account, Why should I? I am paying for a service that isn't working. The Taltalk account isn't a business account either but that working without issue.

0 Kudos
Reply
gary_dexter
  • 30.32K
  • 1.88K
  • 4.03K
Alessandro Volta
220 Views
Message 10 of 37
Flag for a moderator

Re: Worst Service provider I have ever been involved with!

Because a residential service isn't suitable for home-working (per the T's and C's) and there is no SLA on fault fixes etc.

*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply