Worse customer service!!!

[CustomerHelpME]

Why do virgin media not call you back when agreed too.  I have had multiple  conversations and they promise to call back. Anyone else had this? 

I hace been without internet services since August and they are not listening to the problems. 

The teams do not forward you to the complaints team. Not sure why.

Their outsourced engineers came to fix an issue after 5 min smoke break they left without any changes.

Please can someone contact me regards my issues. [MOD EDIT: Personal details]

Thanks

[frost2029]

They don't put you through to the complains team as when I tried they claimed the complaints team can't be reached by phone.

Its hard to impossible to actually raise a complaint.

[John_GS]

Morning CustomerHelpME

Thanks for posting and welcome to the community.

Apologies for the broadband issues. I can see you've spoke to the team since posting and we're waiting on a repull being done.

This is with the area manager so you'd be contacted as soon as this is booked in. I shall send you a PM now though to discuss the complaint.

Kind regards,