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Workers cut through virgin cable

some work men cut through the virgin cable newr the box on our street yesterday. All of the homesxwith virgin have no internet tv or phone. The area code is 20.

 

I have been told an engineer would come out on saturday! (It was wednesday i reported the fault)

 

Surly they can leave our whole street without anything for 3 days?

 

Any help appreciated

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Re: Workers cut through virgin cable

Can you post a photo or two so that the VM staff can get an idea of the scope of the job.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: Workers cut through virgin cable

Hello

I have escalated to the VM forum team, somebody will be along in this thread to resolve it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Workers cut through virgin cable

20200820_094543_compress20.jpg

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Re: Workers cut through virgin cable

20200820_094616_compress61.jpg

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Re: Workers cut through virgin cable

thank you. I have uploaded 2 photos. Thanks.

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Re: Workers cut through virgin cable

Hi 0davidhunt0

 

Thank you for reaching out to us, the company that cut the cable will generally contact us to report the damage,

 

So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 

 

Regards

 

Paul

 

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