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Joeyjojp
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Work Laptop connection problems

on ‎01-02-2021 15:52

Hi, 

We've moved over to virgin last month, and since then my wife's work laptop keeps having issues with connectivity dropping intermittently. It worked fine with our old provider, and still works without any issues when connected to a different WiFi network. All other devices are OK with our current virgin network 

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jbrennand
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Re: Work Laptop connection problems

on ‎01-02-2021 16:04

What laptop make/model is it? Does it connect ok by ethernet cable direct to the Hub?

And as its a work laptop, are you connecting via a VPN?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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g0akc
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Re: Work Laptop connection problems

on ‎02-02-2021 08:57

Check the Wi-Fi drivers are up to date.

You may need to get the work IT department to do it.

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I know a bit about Wi-Fi, Telecoms, and TV as I used to do it for a living but I'm not perfect so don't beat me up... If you make things you make mistakes!
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Joeyjojp
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Re: Work Laptop connection problems

on ‎02-02-2021 09:41

Its a Windows laptop,  not sure of the make! We use it wirelessly, and use a vpn to access work stuff! 

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