For example.. if I'm on any social page like Facebook or Instagram, when I scroll up it seems like I loose the internet connection and ask me to reload the page or sometimes when I'm on messenger or Instagram chat the messages take ages to be delivered..
If I turn the wirless off on my phone it works perfect with my mobile data...
Wire cable seems work perfect..
I've tried all sort of things like change channels in my hub 3.0, I've put 2.4gz and 5gz independent but still the same..
Looks like I loose internet signal when I'm using wirless.
I rang virgin media and the technician came look at it, but still the same issue..
Hi all, I have the same issue. I’m not sure if it started after the recent implementation of “Intelligent WiFi” that VM announced last month.
In my case different devices will loose connection at different times. So a phone might lose the connection while an iPad right next to it will be fine, but this might reverse at a different time. It also happens regardless of where the device is in relation to the Hub.
An engineer came out yesterday and was convinced that my Hub 3 was faulty and exchanged it. Sadly this morning I have exactly the same problem.
As there are a number of us with the same issue, I wonder if a mod would be kind enough to refer this to VM’s technical department?
Hi all, this is a follow up from my post earlier today.
I called Virgin Media support again hoping to ask them to escalate the matter to the technical department, but this time the agent recognised the problem, which is now a 'known issue'.
He asked me to access the Hub 3 settings and to disable 'Smart Wifi'. He then did something at his end, and asked me to re-enable 'Smart WiFi'. He thought that this would fix the problem, but suggested to call in again if the same issue re-occurs. I have not had long enough to determine if the problem is now resolved, but it seems as if a call to technical support (150 from a Virgin landline or otherwise 0345 454 1111) to have them apply the potential fix is worth a try.