Hi.
We had a local power cut of some sort yesterday evening, and when the virgin hub (3, I think) restarted, we could not connect to the network wirelessly. I have gone through troubleshooting over and over - rebooting, resetting, waiting. Nothing. The one device that is connected with a cable is connected fine, so we are getting the Internet into the house. It just is not visible wirelessly to any of our devices. It has a solid pale orange light on.
I have called virgin several times but feel that I have been fobbed off. I am told there will probably be some local issue outside so the engineers will look into it, and if it isn't sorted tomorrow I am to call to arrange someone to come to the house. The problem is that this is a huge inconvenience, preventing me from being able to work from home as planned, and none of us can use anything while we wait for something that, let's face it isn't going to be resolved. It seems clear to me that something in the router is failing, and a new router would solve it. But they won't entertain that idea until I have waited (needlessly).
Am I missing something here? It seems like it could have been solved by now, but being dragged out causing nothing but inconvenience.
Thanks.
Andy
