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Wireless issues

mizaru
Joining in

Hiya, been a Virgin broadband customer for a few months now and had nothing but issues with the Wi-Fi. I r called their useless support line a few times and lost my sh*t with a few people but because ‘everything looks ok from their end’ I just go round in circles.

The Wi-Fi SSID is visible on all devices and I can connect, but even though everything looks like it’s working, I’m often disconnecting, reconnecting, rebooting the hub etc to try and get and keep a descent connection.

I’ve used the VM Connect app that tells me everything near the router is strong and everything behind a wall or two is a little.

Anyone able to through out some ideas?

thanks.

12 REPLIES 12

mizaru
Joining in

Network Log

 

Network Log

Time

Priority

Description

07/08/2023 14:51:44

critical

No Ranging Response received - T3 time-out

06/08/2023 12:54:20

Error

DHCP RENEW WARNING - Field invalid in response v4 option

05/08/2023 13:05:5

notice

LAN login Success

04/08/2023 14:26:20

critical

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out

04/08/2023 14:24:3

Warning!

Lost MDD Timeout

04/08/2023 14:23:58

Warning!

RCS Partial Service

04/08/2023 14:23:58

critical

SYNC Timing Synchronization failure - Loss of Sync

04/08/2023 14:23:57

Warning!

RCS Partial Service

04/08/2023 14:23:57

critical

SYNC Timing Synchronization failure - Loss of Sync

04/08/2023 14:23:57

Warning!

RCS Partial Service

02/08/2023 20:20:19

critical

No Ranging Response received - T3 time-out

02/08/2023 19:43:2

Error

DHCP RENEW WARNING - Field invalid in response v4 option

31/07/2023 18:05:16

critical

No Ranging Response received - T3 time-out

31/07/2023 12:49:34

critical

No Ranging Response received - T3 time-out; critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out Synchronization failure - Loss of Sync Warning! RCS Partial Service critical SYNC Timing Synchronization failure - Loss of SyncWarning! RCS Partial Service

31/07/2023 12:47:19

Warning!

Lost MDD Timeout

31/07/2023 12:47:14

Warning!

RCS Partial Service

31/07/2023 12:47:14

critical

SYNC Timing Synchronization failure - Loss of Sync

31/07/2023 12:47:14

Warning!

RCS Partial Service

31/07/2023 12:47:14

critical

SYNC Timing Synchronization failure - Loss of Sync

31/07/2023 12:47:14

Warning!

RCS Partial Service

mizaru
Joining in

Thank you for sending this over

This isn't actually to bad, however I am going to send you a PM so we can run some further tests.

Please look out for my message. Cheers 

Matt - Forum Team


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