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DragonBoy0213
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Message 1 of 11
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Wireless issues

Hello 

I've run into a problem 

My hub 3 is newly plugged in 

My wireless keeps disappearing for long periods and then disappearing completely

 

I have no problem with my wired connections 

No setting have been changed 

 

 

 

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RedGooner
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Message 2 of 11
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Re: Wireless issues

This goes to show that the SH3 is useless at WIFI. Something i have been saying for years now.

--
Red (VM SH2 AC Beta tester)
Running on 1Gbps VM service with SH4 in Modem Mode, with a ASUS RT-AC5300 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech.
My advice is at your own risk. If you are happy with my answers please press Kudo ?
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legacy1
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Message 3 of 11
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Re: Wireless issues

You can ask for a new hub that might be from someone else so not new or given that wired works fine put the hub in modem mode and get your own wireless router with 1Gb ports.

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DragonBoy0213
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Re: Wireless issues

So what should I do I'm a new customer?

Can't wait for a new hub 

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jbrennand
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Message 5 of 11
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Re: Wireless issues

As you are a new customer, then if you are still within your 14-day cooling off period you can cancel the service without charges.

Alternatively if you are sure wired connections are all ok you can try the procedure below. Or get your own better quality wireless equipment.
__________________________________________________________

Go into the Hub3 settings. Type in  http://192.168.0.1  into your web browser’s url box and login with settings password on the Hub's base sticker (or your own if you changed it). Then in Advanced>wireless>smart wifi - tick the disable “channel optimisation” box and save settings.  Then, go to advanced>wireless>security, rename the 2.4 & 5 GHz network ssid's.  Just change 'em to whatever you like and something that will differentiate them (e.g - Dragon_2 & Dragon_5) -- use the same password for simplicity,  Then, apply settings and restart the Hub.  Your 2 wifi networks will now be clearly separated - and you can then select the network you want to connect to individually from the "available networks" list on each device. 

Note all your wifi devices will need re-connecting to the new SSID's and passwords.
5 GHz is always better/faster and subject to less interference (and is better for iDevices ) than the 2.4 one - although the 2.4 one has the better "range" and some older/cheaper/dumber devices can only use this one. 

You should also use a wifi analyser App to check which 2.4 channels are being heavily used around you and move yours to one of numbers 1,6,11 that is least so, but it wont help if there is other interference.

See if these changes help - you will lose any “seamless roaming” benefits but it may not matter and you can always change the settings back by doing a " pinhole factory reset " if you prefer the way it was - or it doesn’t help.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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DragonBoy0213
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Message 6 of 11
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Re: Wireless issues

how the hell do i do that if my wireless isnt showing up for me to connect to it?

 

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Adduxi
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Message 7 of 11
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Re: Wireless issues

Connect to the Hub via ethernet cable .....

DragonBoy0213
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Message 8 of 11
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Re: Wireless issues

i only have a smart tv connected to it now cos all wireless devices cant connect tv doesnt have a browser

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DragonBoy0213
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Message 9 of 11
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Re: Wireless issues

FOR NOW MY WIRELESS IS NOW VISISBLE AGAIN BUT HOW LONG FOR IS UNKNOWN

 

THANKS GUYS

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jbrennand
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Message 10 of 11
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Re: Wireless issues


@DragonBoy0213 wrote:

i only have a smart tv connected to it now cos all wireless devices cant connect tv doesnt have a browser


Any device can connect to the Hub by ethernet cable.  You just need a RJ45 ethernet adaptor to fit any port you device has.  I have them for all my Apple gear. Namely ones for ethernet to.....

...   USBc, USB3, Thunderbolt, Firewire, Lightning.

 


--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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