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brianfantastic
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Wired & Wifi connections dropping - superhub 3

Hi. 

Recently my superhub 3 has started intermittently dropping connections on both wired and wifi. It drop on both wifi bands (2.4 & 5) and takes anywhere from 10 minutes to 45 minutes to regain a connection. It is happening more frequently usually 2-3 times a day at this point. 

the connections always drop at the same time, meaning wired always goes down at the same time as wifi and vice-versa.

I have followed every bit of advice on the help section of the website, I have downloaded the virgin media connect app and I have reset and restarted the router multiple times. 

All of the hardware is correctly installed, connections are tight on the cables. Ethernet cables properly connected to router and devices etc.

please could anyone advise me on what the problem could be and any possible soloutions?

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sophist
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Message 2 of 24
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Re: Wired & Wifi connections dropping - superhub 3

set up a BQM - once set up, find the Live Graph and click "Create Sharing Link" - post that back here.

it'll take 24h to get a decent data set.

you may as well post up your router status detail too.. 

browse to your hub on  http://192.168.0.1 - don't log in, click Router Status - copy/paste the tables from the Upstream, Downstream and Network Log tabs back to this thread - you'll need multiple posts for this, the info wont all fit into a single one..

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brianfantastic
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Re: Wired & Wifi connections dropping - superhub 3

DOWN:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1299000000540256 qam21
21870000004.638256 qam7
31950000004.640256 qam8
42030000004.540256 qam9
52110000004.440256 qam10
6219000000440256 qam11
72270000003.538256 qam12
82350000002.938256 qam13
92430000002.440256 qam14
102510000002.738256 qam15
112590000003.238256 qam16
12267000000438256 qam17
132750000004.140256 qam18
142830000004.540256 qam19
152910000004.840256 qam20
163070000005.340256 qam22
173150000005.140256 qam23
183230000005.540256 qam24
193310000005.540256 qam25
203710000004.540256 qam26
213790000004.540256 qam27
223870000004.540256 qam28
233950000004.540256 qam29
244030000004.540256 qam30



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3180
2Locked38.9180
3Locked40.3180
4Locked40.9170
5Locked40.950
6Locked40.370
7Locked38.940
8Locked38.950
9Locked40.3130
10Locked38.690
11Locked38.970
12Locked38.970
13Locked40.370
14Locked40.360
15Locked40.360
16Locked40.360
17Locked40.350
18Locked40.3180
19Locked40.950
20Locked40.910
21Locked40.360
22Locked40.350
23Locked40.390
24Locked40.360
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brianfantastic
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Re: Wired & Wifi connections dropping - superhub 3

UP

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

12580000046.5512064 qam4
23260003946.5512064 qam3
33940004146.5512064 qam2
44619999846.5512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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brianfantastic
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Re: Wired & Wifi connections dropping - superhub 3

CONFIG

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
ewrkldJKDHSUBsgvca69834nc



Primary Downstream Service Flow

SFID15511
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID15510
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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brianfantastic
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Message 6 of 24
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Re: Wired & Wifi connections dropping - superhub 3

BQM downloaded. Will upload date in 24hrs. Thankyou for your reply.

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lotharmat
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Message 7 of 24
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Re: Wired & Wifi connections dropping - superhub 3

Brilliant!

Those stats don't look too bad to me! - The BQM should certainly shed some light on it!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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brianfantastic
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Message 8 of 24
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Re: Wired & Wifi connections dropping - superhub 3

The BQM is running in a browser. Ive had it going for about 10 minutes but there are no graphs on there yet. Does it poll in real time?

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jbrennand
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Message 9 of 24
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Re: Wired & Wifi connections dropping - superhub 3

Follow the instructions on the site to... "share live graph"

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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brianfantastic
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Re: Wired & Wifi connections dropping - superhub 3

Ah yeah, i see. Link here 

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