Recently my superhub 3 has started intermittently dropping connections on both wired and wifi. It drop on both wifi bands (2.4 & 5) and takes anywhere from 10 minutes to 45 minutes to regain a connection. It is happening more frequently usually 2-3 times a day at this point.
the connections always drop at the same time, meaning wired always goes down at the same time as wifi and vice-versa.
I have followed every bit of advice on the help section of the website, I have downloaded the virgin media connect app and I have reset and restarted the router multiple times.
All of the hardware is correctly installed, connections are tight on the cables. Ethernet cables properly connected to router and devices etc.
please could anyone advise me on what the problem could be and any possible soloutions?
set up a BQM - once set up, find the Live Graph and click "Create Sharing Link" - post that back here.
it'll take 24h to get a decent data set.
you may as well post up your router status detail too..
browse to your hub on http://192.168.0.1 - don't log in, click Router Status - copy/paste the tables from the Upstream, Downstream and Network Log tabs back to this thread - you'll need multiple posts for this, the info wont all fit into a single one..
Follow the instructions on the site to... "share live graph"
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.