Virgin Media Community

[brianfantastic]

Hi. 

Recently my superhub 3 has started intermittently dropping connections on both wired and wifi. It drop on both wifi bands (2.4 & 5) and takes anywhere from 10 minutes to 45 minutes to regain a connection. It is happening more frequently usually 2-3 times a day at this point. 

the connections always drop at the same time, meaning wired always goes down at the same time as wifi and vice-versa.

I have followed every bit of advice on the help section of the website, I have downloaded the virgin media connect app and I have reset and restarted the router multiple times. 

All of the hardware is correctly installed, connections are tight on the cables. Ethernet cables properly connected to router and devices etc.

please could anyone advise me on what the problem could be and any possible soloutions?

[sophist]

set up a BQM - once set up, find the Live Graph and click "Create Sharing Link" - post that back here.

it'll take 24h to get a decent data set.

you may as well post up your router status detail too.. 

browse to your hub on  http://192.168.0.1 - don't log in, click Router Status - copy/paste the tables from the Upstream, Downstream and Network Log tabs back to this thread - you'll need multiple posts for this, the info wont all fit into a single one..

[brianfantastic]

DOWN:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	299000000	5	40	256 qam	21
2	187000000	4.6	38	256 qam	7
3	195000000	4.6	40	256 qam	8
4	203000000	4.5	40	256 qam	9
5	211000000	4.4	40	256 qam	10
6	219000000	4	40	256 qam	11
7	227000000	3.5	38	256 qam	12
8	235000000	2.9	38	256 qam	13
9	243000000	2.4	40	256 qam	14
10	251000000	2.7	38	256 qam	15
11	259000000	3.2	38	256 qam	16
12	267000000	4	38	256 qam	17
13	275000000	4.1	40	256 qam	18
14	283000000	4.5	40	256 qam	19
15	291000000	4.8	40	256 qam	20
16	307000000	5.3	40	256 qam	22
17	315000000	5.1	40	256 qam	23
18	323000000	5.5	40	256 qam	24
19	331000000	5.5	40	256 qam	25
20	371000000	4.5	40	256 qam	26
21	379000000	4.5	40	256 qam	27
22	387000000	4.5	40	256 qam	28
23	395000000	4.5	40	256 qam	29
24	403000000	4.5	40	256 qam	30

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	18	0
2	Locked	38.9	18	0
3	Locked	40.3	18	0
4	Locked	40.9	17	0
5	Locked	40.9	5	0
6	Locked	40.3	7	0
7	Locked	38.9	4	0
8	Locked	38.9	5	0
9	Locked	40.3	13	0
10	Locked	38.6	9	0
11	Locked	38.9	7	0
12	Locked	38.9	7	0
13	Locked	40.3	7	0
14	Locked	40.3	6	0
15	Locked	40.3	6	0
16	Locked	40.3	6	0
17	Locked	40.3	5	0
18	Locked	40.3	18	0
19	Locked	40.9	5	0
20	Locked	40.9	1	0
21	Locked	40.3	6	0
22	Locked	40.3	5	0
23	Locked	40.3	9	0
24	Locked	40.3	6	0

[brianfantastic]

UP

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	25800000	46.5	5120	64 qam	4
2	32600039	46.5	5120	64 qam	3
3	39400041	46.5	5120	64 qam	2
4	46199998	46.5	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[brianfantastic]

CONFIG

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	ewrkldJKDHSUBsgvca69834nc

Primary Downstream Service Flow

SFID	15511
Max Traffic Rate	230000061
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	15510
Max Traffic Rate	22000061
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

[brianfantastic]

BQM downloaded. Will upload date in 24hrs. Thankyou for your reply.

[lotharmat]

Brilliant!

Those stats don't look too bad to me! - The BQM should certainly shed some light on it!

[brianfantastic]

The BQM is running in a browser. Ive had it going for about 10 minutes but there are no graphs on there yet. Does it poll in real time?

[jbrennand]

Follow the instructions on the site to... "share live graph"

[brianfantastic]

Ah yeah, i see. Link here