First post so be gentle 🙂
I have worked from home / office now for around 4 years and in the last couple of weeks my work laptop has been intermittently having had minimul issues before.
For the last 3/4 working days i havent been able to connect to my home hub at all - ive rebooted the hub ( a few times), forgotten the connection on my laptop and re-signed in - Plus reboot laptop - checked VM Connect to make sure it not suspense in error etc etc ( plus virgin status checker)
Driving me mad - Work IT suggesting its a Virgin Issue but im not so sure
What else can i do ? Dongling from mobile long term isnt viable
Any help really appreciated
I am sure work suggested it is a VM issue that is - equal to me saying put the phone down and clear off !
This may be a laptop issue, or related to the laptop issue. As you mentioned VM Connect app and pausing, below I will post the steps to clear this from the Hub 3 menus, the VM Connect app is such a flaky program that we can not rely on it to list all the paused devices.
When you reboot the laptop, be quite sure to use Shutdown and sign out >>> Restart This is important from Win 8.x on as it is the way to have the laptop perform a cold start and to clear the Uptime hours shown in the Task Manager.
Does the laptop's Wi-Fi still work i.e. confirm it will connect to the mobile's Hot Spot & work ?
Does the work laptop function on the Hub 3 via a network cable ?
Does forgetting the VM SSID Wi-Fi connection from the laptop and recreating it help ?
Does enabling or disabling MAC Address Randomisation Help ?
Is the laptop's Wi-Fi adaptor configured for DHCP and is it getting a complete DHCP response from the Hub 3 i.e. and IP in the 192.168.0.xxx range, a Gateway of 192.168.0.1 and DNS of 184.108.40.206 & 220.127.116.11 ?
Hub 3 steps to Disable MAC filtering to re-enable Paused devices
Login to the Hub's menus at http://192.168.0.1
1) Advanced settings >>> Wireless >>> Security
1.1) then set Wireless MAC Filtering to Disabled
1.2) "Apply changes"
2) Advanced settings >>> Security >>> MAC Filtering
2.1) then delete all entries in the MAC filter list
2.2 Enable Always on
2.3) "Apply changes"