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justinbowness15
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Windows 7 Laptop will not connect to Hub 3 (Wireless is working on laptop & Hub)

Another Wireless issue 🙄

 

Windows 7 home premium laptop will not connect to the Hub 3 via Wifi.

The wireless network is displayed on the laptop but when pressed 'Unable to connect'

It works fine with an ethernet cable. ( I tried a factory reset of laptop & updated all drivers)

 

Wifi is turned and i have tried trouble shooter, restart everything etc; so it sounds like a driver issue...

 

Acer Aspire 5742

 

 

Thanks for any help or advice!

 

 

 

 

 

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jpeg1
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Message 2 of 12
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Re: Windows 7 Laptop will not connect to Hub 3 (Wireless is working on laptop & Hub)

Does that laptop have 5GHz WiFi?    Although it should not happen, some devices with only 2GHz WiFi seem to have a problem with the Hub's WiFi that has the same SSID on both bands.  Try going into the Hub's settings and changing the 5GHz SSID to a different name.

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justinbowness15
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Re: Windows 7 Laptop will not connect to Hub 3 (Wireless is working on laptop & Hub)

Hi,

I very much doubt it has, as its about 5 years old.

I remember once reading something about both channels (2 & 5) being on...

 

All attached devices to the network are 2.4g   - (amazon plug and alexa & firestick)   

Laptop is displayed as being connected via ethernet.

Anything to do with 'security WPA... Mac filters??)

 

I changed the 5g name and no difference

 

Regards

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jpeg1
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Message 4 of 12
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Re: Windows 7 Laptop will not connect to Hub 3 (Wireless is working on laptop & Hub)

Check for an update to the laptop's WiFi drivers. 

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justinbowness15
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Re: Windows 7 Laptop will not connect to Hub 3 (Wireless is working on laptop & Hub)

Drivers all say upto date.

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Anonymous
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Message 6 of 12
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Re: Windows 7 Laptop will not connect to Hub 3 (Wireless is working on laptop & Hub)

also worth remembering that windows 7 is EOL and out of support.
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sophist
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Re: Windows 7 Laptop will not connect to Hub 3 (Wireless is working on laptop & Hub)


@justinbowness15 wrote:

Anything to do with 'security WPA... Mac filters??)

 


If you have set up mac filtering on the hub and put the wifi mac address of the laptop in there, that could well be the problem..

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justinbowness15
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Re: Windows 7 Laptop will not connect to Hub 3 (Wireless is working on laptop & Hub)

i didn't adjust anything or click anything regarding those. I just noticed the wording...

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justinbowness15
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Re: Windows 7 Laptop will not connect to Hub 3 (Wireless is working on laptop & Hub)

SO HAPPY!!!

I changed the name on the 5G.

Switched the router off all night. Switched it back on and left it for 20 min.

Switched the laptop on & a yellow ball appeared on the wifi label at bottom right.

Tried to connect as it failed, wireless location were found & it asked for the PIN from the bottom of the router. (never had this before)

Put it in and it failed twice.

Then it said try security key. (put the normal password in and it connected!!)

FIXED - 😀 Hopefully.

 

Thanks for the help guys. (maybe it was the 5g name being changed)??

 

 

 

 

 

 

 

 

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jpeg1
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Message 10 of 12
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Re: Windows 7 Laptop will not connect to Hub 3 (Wireless is working on laptop & Hub)

Very likely which is why I suggested that. It's a strange thing because in theory it shouldn't help, but it sometimes does.

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