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Will VM be able to move my router to a first floor location?

Joining in

My VM router is currently downstairs in the living room connected via the front of the house. I want to move the router to the office on the first floor, also at the front of the house. I've seen some posts saying that VM will move a router for £25, but I wondered if that included if you wanted to put it at a level higher than ground floor? Thanks. 


Very Insightful Person
Very Insightful Person

They will go to first floor height usually without issue.  They wont go on any flat roofs to do it though.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hi there @christopher4 👋 Welcome to our forum and thanks for your post 😊

We'll certainly be happy to look into arranging this to be relocated for you. I'll send you a PM to confirm your details so this can be done.



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