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Wiif is poor just 10 ft from router with ultimate ooph tv package?

Hi ,

I am extremely frustrated with virgin media as I am playing lot of money to get 500Mb broadband package with TV and on ultimate oomph package but if i move 10 ft from router in my flat i get less than 10 Mb broadband speed and this is going for months .

I called several time customer care and got my router replaced but didn't resolve issue and then engineer was sent but still problem continues .

Now engineer told that because I am on best package I am eligible to get Wifi booster free but when I called customer support  after getting disconnected for alteast 10 times having to hold for 20 mins each time  he said I can only get virgin media connect and when I installed and checked wifi it is showing as poor but it is not giving option to have wifi booster.

Can someone in this forum help and let me know what needs to be done?

This is almost unusable except if I am sitting next to router and office desktop is in another room and video keeps on disconnecting while on meeting ..frustrated to the core with virgin media.

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Alessandro Volta
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Re: Wiif is poor just 10 ft from router with ultimate ooph tv package?

Get a better router or a mesh system yourself. 


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