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Wifi

Our Wifi keeps dropping out and this is preventing us from carrying out our daily work. I have rebooted the modem and have checked connection in the area - there don't seem to be problems. 

 

We would really appreciate any help!

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Very Insightful Person
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Re: Wifi

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labeled - upstream - downstream

if its an earlier hub button is top right

do you have any wired connections - if so do they also drop

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Tony
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Alessandro Volta
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Message 3 of 6
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Re: Wifi

Do wired connections also drop?


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Re: Wifi

No wired connections. I've also just turned off the 2.4 channel. Here are the downstream and upstream screen shots:

Downstream

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1659000000-0.536256 qam32
24750000000.237256 qam9
3483000000037256 qam10
44910000000.437256 qam11
54990000000.237256 qam12
6507000000037256 qam13
75150000000.437256 qam14
85230000000.237256 qam15
95310000000.537256 qam16
105390000000.437256 qam17
115470000000.237256 qam18
12555000000-0.237256 qam19
13563000000-0.436256 qam20
14571000000-0.237256 qam21
15579000000-0.736256 qam22
165870000000.237256 qam23
17595000000-0.536256 qam24
18603000000-0.236256 qam25
19611000000-0.236256 qam26
20619000000-136256 qam27
21627000000-0.536256 qam28
22635000000-1.236256 qam29
23643000000-136256 qam30
24651000000-236256 qam31

 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked36.6140
2Locked37.3100
3Locked37.650
4Locked37.380
5Locked37.6120
6Locked37.310
7Locked37.3130
8Locked37.3130
9Locked37.3140
10Locked37.3150
11Locked37.3100
12Locked37.3140
13Locked36.6130
14Locked37.6190
15Locked36.690
16Locked37.380
17Locked36.6160
18Locked36.6300
19Locked36.6170
20Locked36.3150
21Locked36.6240
22Locked36.6230
23Locked36.6390
24Locked36.6170


Upstream

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1603001394.168512064 qam1
2394000144.175512064 qam4
3462000024.175512064 qam3
4536999914.175512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Very Insightful Person
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Message 5 of 6
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Re: Wifi

all levels are good - so if no wired connections what do the lights on the hub do when the wifi drops - if the bottom white light stays solid then its a wifi problem if it goes green and then back to white after a few minutes its a connection problem - very different things

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Re: Wifi

Ok great, thanks we will make a note of the colours the next time it happens 

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