Menu
Reply
Aaronjay23
  • 11
  • 0
  • 0
On our wavelength
206 Views
Message 1 of 12
Flag for a moderator

Wifi

I do an advanced wifi connection search on my Xbox and it sits at around 200Mbps wireless but it drops and goes up constantly, which results in lag during games every so often. I’ve tried an Ethernet cable but it sits at 50Mbps so where has the other 150 Mbps gone? My games also download at 6/7 Mbps but I’m getting around 200, just so confused on the issue and what to do to resolve this.

0 Kudos
Reply
stabilo00
  • 239
  • 32
  • 52
Superfast
193 Views
Message 2 of 12
Flag for a moderator

Re: Wifi

Have you tried a different ethernet cable. Cat5e or Cat6
0 Kudos
Reply
Steven_L
  • 4.62K
  • 338
  • 460
Forum Team
Forum Team
110 Views
Message 3 of 12
Flag for a moderator

Re: Wifi

Hey @Aaronjay23

 

Welcome to the community and thanks for taking the time to post.

 

I'm really sorry that you're having issues at the moment with your internet connection via WiFi and wired methods. I have looked into your account and cannot see any issues that would be causing the problems that you're having.

 

Does this happen all the time or at certain times of day such as late afternoon/early evening?

 

Would you be able to setup a broadband quality monitor using this site https://www.thinkbroadband.com/broadband/monitoring/quality and post your results on here in the next 24 to 48 hours.

 

Regards

Steven_L

0 Kudos
Reply
Aaronjay23
  • 11
  • 0
  • 0
On our wavelength
104 Views
Message 4 of 12
Flag for a moderator

Re: Wifi

It’s been happening for years, even with the new hub 3, its probably a drop off in the bedroom compared to where the router is. When I’m using my pc in the other room it doesn’t lag and if it does, I just restart the router and it’s all fine (I know that’s wired) where as my Xbox in the bedroom lags 1/2 times every 20/30 minutes, I’ve tried wired connection but my MBPS drops over 150 which surely can’t be correct.

0 Kudos
Reply
Steven_L
  • 4.62K
  • 338
  • 460
Forum Team
Forum Team
99 Views
Message 5 of 12
Flag for a moderator

Re: Wifi

Thanks for coming back to us @Aaronjay23, would you be ok to create the BQM and let it run for 24 hours and report back to us, this can help us get a better understanding of what it is going on with your connection.

 

Regards

Steven_L

0 Kudos
Reply
Aaronjay23
  • 11
  • 0
  • 0
On our wavelength
80 Views
Message 6 of 12
Flag for a moderator

Re: Wifi

https://www.thinkbroadband.com/broadband/monitoring/quality/share/07dc1af3613ab5950aa498514496c2276c44b182-01-04-2021

I wasn’t at home yesterday during the day so I’m unsure how reliable it is, but this was run for 24 hours 

0 Kudos
Reply
Natalie_L
  • 2.64K
  • 118
  • 214
Forum Team
Forum Team
63 Views
Message 7 of 12
Flag for a moderator

Re: Wifi

Hi Arronjay23

 

Thank you for your reply and for providing the BQM. 

 

During the day looks pretty good but I can see some spikes in latency after 6pm, were you using the service around this time?

This would be peak times for the service so we would expect heavy usage. 

 

Thanks

 

Nat 

Nat
0 Kudos
Reply
Aaronjay23
  • 11
  • 0
  • 0
On our wavelength
56 Views
Message 8 of 12
Flag for a moderator

Re: Wifi

I wasn’t at home during that time. Wired connection sits at 40MBPS, wireless sits at like 250-300 Mbps? I’m so confused on what I’m meant to do to stop the lag when I’m getting no packet loss and my ping doesn’t go that high.

0 Kudos
Reply
Aaronjay23
  • 11
  • 0
  • 0
On our wavelength
54 Views
Message 9 of 12
Flag for a moderator

Re: Wifi

No, are these meant to be a lot better? I’ve got my Ethernet cables connected to a plug, so plug to router, plug to pc/xbox

0 Kudos
Reply
stabilo00
  • 239
  • 32
  • 52
Superfast
46 Views
Message 10 of 12
Flag for a moderator

Re: Wifi

Thats about as good as you will get from 'plugs' You need to wire direct or get a decent mesh / router or access point
0 Kudos
Reply