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Dumont
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Wifi terrible what can I try?

I’ve run the diagnosis on the router and it gave me an error for phone and wifi. There was nothing to click so I couldn’t follow up. I tried to post a request for help in the forums with the picture but my post is lost or deleted. 

what else can I check to make sure I’m getting the best from my wifi?

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jbrennand
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Re: Wifi terrible what can I try?

First off, what Hub model do you have and what package are you on?

What actual issues are you experiencing that you want to fix?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Dumont
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Re: Wifi terrible what can I try?

We have hub 3. On the M100 fibre package. 
Our WiFi/connection is intermittently dropping out, so I ran a check on the router via the 192.168.etc and it said there were issues with my WiFi. 

I set up a BQM (below) but it stopped accepting packets last night at 7:30ish although I didn’t change any settings as far as I know and I can’t find where to check that setting.   

https://www.thinkbroadband.com/broadband/monitoring/quality/share/781a74b0cd51baa7708b9ff56a2b46b1a7c889d4


I don’t know what else to try.   
I’m mostly working from my iPhone but I could log on to the router from my MacBook if this will help. 

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apcyberax
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Re: Wifi terrible what can I try?

check your ip hasn't chnged

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Dumont
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Re: Wifi terrible what can I try?

According to BQM site it’s the same now as it was yesterday. 

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legacy1
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Re: Wifi terrible what can I try?

Get a better wireless router with 1Gb ports and use the hub in modem mode.

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Dumont
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Re: Wifi terrible what can I try?

Just a note; I logged on from my MacBook and hit more details in the router error message. 
almist all the WiFi errors were “low signal, move the device closer to the hub” so I’ve ordered a mesh system that I was recommended by my sister who also has virgin. 

thanks everyone for your help. 

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