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bobthefitter
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Wifi signal

I have a hub 3 set up which up until 4weeks ago was working well. Since some form of outage the wifi signal has diminished to virtual zero. The signal being transmitted is good but it does not carry access to the internet. The signal cannot be picked up by phone , eco, or other devices. When testing using WIFI buddy the signal strength is excellent. Hard wired equipment in not affected.. Calls to customer service waiting times to long. Have rebooted umpteen times. same result every time. Any one able to help or do i cancel direct debit to get someone's attention.

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g0akc
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Re: Wifi signal


@bobthefitter wrote:

do i cancel direct debit to get someone's attention.


Don't cancel the DD - the attention will be from debt collectors and bad credit score

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I know a bit about Wi-Fi, Telecoms, and TV as I used to do it for a living but I'm not perfect so don't beat me up... If you make things you make mistakes!
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-tony-
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Re: Wifi signal

what had you changed before the outage - split the channels? - turned off smart wifi? - a reboot should not have changed them but a reset would set anything back to default

so even if you had not changed anything log into the hub and split the channels and turn off smart wifi - that should help.

____________________

Tony
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g0akc
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Re: Wifi signal

  • Do a factory reset via the pin hole - make sure you have passwords and all non default settings noted to re-configure after
  • Try changing channel
  • Ideally scan using a Wi-Fi scanning app - see if there's a neighbouring hub causing contention
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I know a bit about Wi-Fi, Telecoms, and TV as I used to do it for a living but I'm not perfect so don't beat me up... If you make things you make mistakes!
bobthefitter
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Re: Wifi signal

mark your reply has gone over my head. thanks but lesss techy may help. bob

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jbrennand
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Re: Wifi signal

Follow this protocol
_________________

Go into the Hub3 settings. Type in  http://192.168.0.1  into your web browser’s url box and login with settings password on the Hub's base sticker (or your own if you changed it). Then in Advanced>wireless>smart wifi - tick the disable “channel optimisation” box and save settings.  Then, go to advanced>wireless>security, rename the 2.4 & 5 GHz network ssid's.  Just change 'em to whatever you like and something that will differentiate them (e.g - xxxxx_2 & xxxxx_5) -- use the same password for simplicity,  Then, apply settings and restart the Hub.  Your 2 wifi networks will now be clearly separated - and you can then select the network you want to connect to individually from the "available networks" list on each device. 
Note all your wifi devices will need re-connecting to the new SSID's and passwords.
5 GHz is usually better and subject to less interference (and is better for iDevices ) than the 2.4 one - although this one has the better "range" and some older/cheaper/dumber devices can only use this one. 
You should also use a wifi analyser App to check which 2.4 channels are being heavily used around you and move yours to one of numbers 1,6,11 that is least so, but it wont help if there is other interference.
See if these changes help - you will lose any “seamless roaming” benefits but it may not matter and you can always change the settings back by doing a " pinhole factory reset " if you prefer the way it was - or it doesn’t help.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.