Wifi signal intermittent drop out

[MrPTeach]

Hi, 

I’ve seen similar problems to mine and have tried those solutions: Hub reboot, hub reset, wires all out etc but the wifi still drops intermittently. We’re talking 10-15 times a day which isn’t great for work.

Wifi is fine then stops working for a few seconds. When working, speeds are great. 

 

[John_GS]

Hi MrPTeach

Thanks for posting and welcome to the community. I am sorry to hear of any issues with the WiFi. I have ran a system check and all is fine, no issues. 

If it's just the WiFi, can you use the Connect App for me - https://www.virginmedia.com/broadband/connect-app - to do a wireless scan in the property which should help with this.

Let me know how you get on

Best,

[MrPTeach]

Hi,
When I have signal, it says everything is fine. When the signal drops I can’t access things to check. 
-Any other solutions? 
Also, it’s an intermittent problem and some days it drops lots and others hardly at all. 

[MrPTeach]

 “Intermittent signal issue in your area.” I checked for connection issues via the website. 

[Gareth_L]

Hello MrPTeach,

Thank you very much for joining our Community.
Can I just apologise for intermittent service.
We can run a few tests from here and check on your equipment.
Sadly its not showing anything wrong, So I will need to send you a private message to gain account access and run further tests.
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L