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Mistahanto
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Wifi restarts a few times a day.

Hi, I have called up 3 times about my wifi restarting, the green wifi light comes on but wired connections still work. This happens multiple times a day randomly. Could I get some help with this I just really want it to be fixed 

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jbrennand
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Re: Wifi restarts a few times a day.

VM have little interest in fixing intermittent wifi disconnections when ethernet connections are all fine. For example, my upstairs wifi drops out when anyone switches the microwave oven on downstairs.

See if this helps....
____________________________________

If it is a wifi only issue, then on a Hub3/4/5, you can try separating the SSID's of the 2.4 and 5 GHz wifi bands by renaming them in the settings and at the same time switch off "channel optimisation/Smart wifi” “ apply and save the settings. All wifi devices will need reconnecting to the best SSID at each location. Also use a wifi scanning App to find the best wifi channels to use (just select and use channels 1,6,11 on 2.4GHz) - this often helps Hub users get better wifi performance - but its still no substitute for getting your own better kit 🙂

To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless “boosters”). However, their Pods are only free to customers on the 1GB, Ultimate Oomph or Volt packages - is that you? If so they are worth trying - they should work for you.
You do have to call in to order them (cant do it online) - or just wait here for a VM person to respond in a day or two and they will sort the first one for you .

If not… you will be charged £5/month (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, but it isn’t the simple plug and play option of the Pod(s).

You would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) Powerline adapters (+/- inbuilt Wifi,) (5) A combination of (2,3,4).

£40-100 should sort it for most customers with an average property and usage.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Ashleigh_C
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Re: Wifi restarts a few times a day.

Hi there @Mistahanto

 

Thank you so much for your first post and welcome to our community forums! It's great to have you here. 

 

I am so sorry to hear that you are facing these disconnections with your service and a big thank you to @jbrennand for the advise they have given so far. 

 

Have you been able to follow any of these steps yet? 

 

Thank you. 

Ash_C
Forum Team



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Mistahanto
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Re: Wifi restarts a few times a day.

I haven't managed to fix it. 

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Ilyas_Y
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Re: Wifi restarts a few times a day.

Hey Mistahanto, sorry to see the issue isn't resolved as of yet.
Can I ask if you've done a pin hole reset on the back of the VM hub? If not, please place a pin in the reset pin hole for 40 seconds and allow 5 or so minutes for the Virgin Media hub to reset and come back online, and let's see how it goes on from there by monitoring the hub.

Thanks

Ilyas - Forum Team


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