on 18-05-2022 01:10
Hi, I have called up 3 times about my wifi restarting, the green wifi light comes on but wired connections still work. This happens multiple times a day randomly. Could I get some help with this I just really want it to be fixed
Answered! Go to Answer
on 18-05-2022 15:18
on 18-05-2022 15:18
on 20-05-2022 15:22
Hi there @Mistahanto
Thank you so much for your first post and welcome to our community forums! It's great to have you here.
I am so sorry to hear that you are facing these disconnections with your service and a big thank you to @jbrennand for the advise they have given so far.
Have you been able to follow any of these steps yet?
Thank you.
on 24-05-2022 01:11
I haven't managed to fix it.
on 26-05-2022 09:18
Hey Mistahanto, sorry to see the issue isn't resolved as of yet.
Can I ask if you've done a pin hole reset on the back of the VM hub? If not, please place a pin in the reset pin hole for 40 seconds and allow 5 or so minutes for the Virgin Media hub to reset and come back online, and let's see how it goes on from there by monitoring the hub.
Thanks