Wifi pods

[scotteden]

Hi. 

I signed up with virgin media TV, broadband etc.. on a black Friday deal,  in the deal it stated I would receive up to 3 wifi pods free.

I have never received them and when the engineer came to install the service he told me I needed to contact VM customer support. 

I have tried ringing them on numerous occasions and keep getting put through to differnt people who can't help me. 

Can any one give me some advise how to receive the free pods I was offered on the deal I took out. 

Don't fancy ringing for hrs again! 

Thanks. 

[John_GS]

Hi @scotteden 

Thanks for posting and welcome to the community.

Pods are only sent if needed, we wouldn't just send them out as they could either a) potentially not be needed or b) not solve the underlying issue.

You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible.  The home scan feature will guide you from room to room to carry out WiFi speed tests. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a problem with your network.

If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection.

How to perform the scan and order the wifi pods when using the Connect app.

Tap Start the scan and then  
While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan  to complete, and then tap Continue 
Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) 
When the scan is complete tap Optimise WiFi now if the options shows as that will try and improve the connection in the current room 
When it shows Optimisation complete, tap Rescan room,  tap Start Scan  and then you can click on Order a WiFi Pod if it shows as an option.

Keep me posted how you get on.