on 21-03-2023 21:36
on 21-03-2023 21:38
You need to use the Connect app to perform the Home Scan in the area where the signal is low(est) .
The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you.
(The app needs to show you get download speeds under 20Mbps to be able to order the pod )
Please try following the instructions <<< here >>>
If that doesn't work you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)
Call around 8am if possible when lines first open and are least busy.
They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they are £8 a month.
on 24-03-2023 18:53
Hi @micky_see thanks for posting and welcome back to our community.
Sorry to hear that you've not received any pods upon signing up for WiFi Max. The link that the fantastic newapollo provided should help you to do a WiFi health check of your property and if required, to order them. However, as you've reached out to us, I would like to take a look on your behalf. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.