Wifi pods required

[Micmark35]

I’m new to virgin media and I’m struggling with the wifi reaching my front door and back garden cameras. Wifi on 1 bar or off altogether. How can i request 2 pods please? 

[Tom_W1]

Hi @Micmark35 thanks for your post here, although we're sorry to hear of the concerns you've raised here regarding your WiFi.

It is only possible to order one WiFi Pod at a time, but you should be able to do this via your Connect App. 

The Connect App will scan for blackspots, and if identified it will allow you to do this - the WiFI Pods are free of charge if you're on a Volt or 1GB bundle but otherwise, they are £8 a month.

For more information, please see here - we hope this helps.

Many thanks

[jbrennand]

See this for info...

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To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 20 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

https://www.virginmedia.com/help/wifi-max

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible it will be £5 or £8 month - you are… and it wont be - just look on the webpage.

If not free to you… you will be charged £8/month (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4), (5) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).

£40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.