Virgin Media Community

[Christ73]

Hi problems ordering wifi pods 

3x times now put an order in on the phone talking to  Agents Taken 15-20 minutes a time telling me it's all ordered No orders appear on my account every time they Apologised still nothing i won't to order 2x more pods if possible on here because I am not phoning anymore 😡 not happy 

[MOD EDIT: Subject title changed for clarity]

[Chris_W1]

Hi Christ73, thanks for the message and welcome to the forums. 

I am sorry to hear that there has been an issue with the pods and will send you a PM so that this can be looked into further. 

Kind regards, Chris. 
 

[Chris_W1]

Hi Christ73, thanks for the message. 

I am glad to hear that things are now resolved. 

Please let us know if you need anything further. 

Have a good night and weekend. 

Chris. 

[PrincessSalem]

I’m so glad I’m not the only one!!

Engineer said I need a pod and to order one on the app.

Connect app shows poor wifi but doesn’t give me an option to order.

Attempted Twitter who told me that I had to phone, attempted to phone, went round in circles for 20 minutes -I give up!!

[Travis_M]

Hi @PrincessSalem 

Thanks for posting on our community forum and sorry to hear about the issue with ordering the pods.

I am going to drop you a private message now to confirm some more details, please keep an eye on your inbox for a message from myself.

Regards