on 06-03-2023 09:57
I have 2 wifi pods that just wont connect.
One was working perfectly well and now just wont connect.
I think someone may have played with my settings on the router but I can't work out what has changed.
I've done a reset through the router and also done a hard reset with the button.
Ive also plugged and unplugged the pods and moved them around.
I think it may be related but the connect app isn't finding my router or pods (however I can run a speed test through the app).
on 08-03-2023 14:27
Thank you for reaching out to us in our community and welcome, sorry to hear your 2 pods have stopped working, have you tried doing another pin reset on the Router, push a pin/paper clip in the reset hole at the back of the Router and keep pushed in for a timed 1 minute, once done allow 15 Minutes to settle, after this relocate both pods nearer to the Hub, You can find out more around our Pods here.
on 08-03-2023 14:49
Yea I have tried that and still no success unfortunately.
Just doesn't want to connect to the pods
on 10-03-2023 16:14
Have you had any equipment replaced as in the Hub? Have you made any changes to the settings via the Hub at all?
on 14-03-2023 11:46
The only change that happened was a wifi name change however it has been factory resetted via the hub and via the reset button on the back with the pin.
I have spoken to someone on the phone and have said there is an issue with our area currently and should be fixed today so will be able to see I guess tomorrow morning if it is fixed.
on 16-03-2023 12:39
Thanks for trying the pinhole reset.
I did check the hub from here and we do still have a Network issue in your area.
This is due to be reviewed on the 21st March.
It is logged under reference number F010444485 .
If the issue still persists after the above date, pop back on here and we can check via the fault number again.
Sorry for the inconvenience this may be causing you.