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Wifi pods - how long to receive them

pinky11758
Joining in

How long does it take to receive wifi pods I ordered over a week ago and not heard anything??

 

 

[MOD EDIT: Subject title changed for clarity]

3 REPLIES 3

Nathan_B
Forum Team
Forum Team

Hi there @pinky11758 👋 Welcome to our forum and thanks for your post 😊

Sorry to see there's been a delay with your Pods being sent. When these are ordered you'll get a confirmed delivery date depending on availability. If these are sent via QuickStart they would need to be plugged in on this specific date too.

Have you now had this confirmation through? If not, please let us know, we'll be happy to check this further.

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


Hi Nathan received 1 but I’m sure the guy said 3 when he ordered them? 
many thanks 

Thanks for coming back to let me know, glad to see you've had this now 😊

Apologies for the wrong information being given, when Pods are arranged, we do send one at a time to see how the Pod words. It is best to try the Pod in different places to optimise it over a week. If you then find you need an additional Pod after this, you can order this via the Connect App. More information can be found here.

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules