Virgin Media Community

[Jackson4]

Kindly help and guide! The Wi-Fi pod keeps giving unknown status on the app. It's about 5 metres away from the hub. 

[MOD EDIT: Subject title changed for clarity]

[David_Bn]

Thanks for your post on our Community Forums @Jackson4, and a very warm welcome to you!

Sorry to hear you've not been able to see the status of the Wi-Fi pod on the application. 

Is this applicable to this one device only?

Have you possibly tried logging out and then logging back into the application to see if this allow the status to update?

Kindest regards,

David_Bn