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Wifi pod request

CC215
Joining in

on ‎04-12-2023 12:40

Hi

I have the Gig1 Volt package. Using the VM Connect app and running repeated scans the wifi download speed in one room varies throughout the day between non-existent (when the app can't scan at all) and 67 Mbps. The rest of the house has strong wifi signal. I've obtained a scan result today showing download 24 and upload 23 Mbps, which entitles me to order a pod, I believe.

Please can I be contacted to process an order as the app doesn't do this automatically - it describes the speeds as "great" but I believe this is out of step with the current speed guarantee.

Many thanks

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3 REPLIES 3

Adduxi
Very Insightful Person
Very Insightful Person

on ‎04-12-2023 13:28

Read this pinned thread Solved: How do I order the Wi-Fi pods? - Virgin Media Community - 5123613

As you already know the official Pod route is the Connect app.  If this is not working, wait here a couple of days for a VM Mod to pick this up and discuss.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Alex_RM
Forum Team
Forum Team

on ‎06-12-2023 18:41

Hi CC215,

Thanks for posting and sorry to hear you're having some issues with ordering a pod, so I can get a few more details from you I've popped you over a private message.

Alex_Rm

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Alex_RM
Forum Team
Forum Team

on ‎07-12-2023 17:03

Thanks for joining me over private message CC215,

Glad I was able to help 🙂

Alex_Rm

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