Hi there, we have 1 Wi-Fi pod connected to our Hub 4 and up until recently it has been working well.
now it just loses signal on and off multiple times daily and when working from home this is a nightmare. I have done all the usual, reset, repositioned, rebooted the Hub 4 a few times but still having the same issue.
can we arrange for another one to be sent out as we need the connection.
A VM person should respond on here in a day or two.
So it would be quicker to call it in as a fault
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Apologies for the connection issues experienced and problems with your Pod, thanks for taking the time to raise this via the forums.
From looking at your account we can see there is currently an area issue, this an SNR issue raised under ref F009161385 with an estimated fix time of the 22nd July 2021 at 9am. We appreciate this isn;t ideal and apologise for the inconvenience caused.
Please let us know how this is during this time or if the problem hasn't been resolved after the estimated date and time.