Wifi pod and hub 5

[honeyraith]

Hello

I have just installed a new superhub 5 however the WiFi pod isn't working. 

Can you please help me?

[Client62]

Call the activation number 0800 953 9500, request the VM Pods are paired to the replacement Hub.  For the call have to hand your VM a/c number, the full details from the Hub’s sticker and ALL the VM Pods.

[honeyraith]

I received a message saying it was activated 

[honeyraith]

I called the number they said that everything has been activated.  Wifi pod still flashing for an hour .

[Steven_L]

Thanks for coming back to us honeyraith, is your pod still flashing this morning?

Kind Regards,

Steven_L

[honeyraith]

Yes. Nothing has changed. 

[Sabrina_B]

Hi Honeyraith 👋.

We would need to look further into this by bringing you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina

[honeyraith]

Finally hub 5 working with new wifi pod. 

Also had to reinstall all passwords etc.