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Wifi pod and hub 5

honeyraith
Tuning in

Hello

I have just installed a new superhub 5 however the WiFi pod isn't working. 

Can you please help me?

7 REPLIES 7

Client62
Hero

Call the activation number 0800 953 9500, request the VM Pods are paired to the replacement Hub.  For the call have to hand your VM a/c number, the full details from the Hub’s sticker and ALL the VM Pods.

honeyraith
Tuning in

I received a message saying it was activated 

I called the number they said that everything has been activated.  Wifi pod still flashing for an hour .

Thanks for coming back to us honeyraith, is your pod still flashing this morning?

Kind Regards,

Steven_L

honeyraith
Tuning in

Yes. Nothing has changed. 

Hi Honeyraith 👋.

We would need to look further into this by bringing you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina

honeyraith
Tuning in

Finally hub 5 working with new wifi pod. 

Also had to reinstall all passwords etc.