Hi, My TV is connected via ethernet and this works fine.
The Wi-Fi keeps dropping out. It's dropping out on my iPhone, Laptop and Amazon firestick. I've rebooted and reset the router and also moved it's location but no improvement, still getting the drop outs.
The routers over 6 years old and my friend had the same problem and he's had a replacement router from you and that's solved the problem.
ok - so the link won't work for you since you already have a hub3.. unless the device is properly faulty, then you might struggle to get VM to replace it - they don't guarantee the wifi signal and if the WAN side of the connection is all looking good (power levels etc..) when you call it in, they will probably just put the poor wifi down to environmental issues within your home - you may have more luck with the forum staffers (it can take a few days for them to respond) - time will tell on that.
as mentioned previously though, the hub isn't a good wireless router - if you're having problems with wifi but everything works well when connected via ethernet, you may want to consider investing in your own router/mesh system to improve things.
tehwolf is correct - and VM are not upgrading Hubs or swapping them if they are not faulty - due to supply issues - and so you need to show your is faulty. If wired connections are working just fine and wifi is just a bit slow - they will say its fine - which it most likely is
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.