Our Wifi is an utter joke. It’s unstable, cuts all the time, has rubbish coverage. We cannot work from home or watch programmes because it keeps cutting out. Sometimes it’s fine, sometimes it’s 3mb. We are on Volt and should be getting 250Mb. We’ve done all the standard checks, tried calling customer service and gotten nowhere. Same tests all over again which do not help.
We have reported it multiple times and someone tried fobbing me off with a new contract! I stated I wanted a working service and not a new contract. At this point I am debating leaving.
What we want is to speak to a real person to do a remote diagnostics, who will then see it doesn’t work, and at least provide us with a wifi booster, which is what we were told we could have last time. I’d be grateful if someone can pick up on this and call us directly and *not* advise us to call customer services for the millionth time, only to be fobbed off or not even get through to them.
