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Vickyx1x
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Wifi not connecting to door bell ring

I’ve just purchased a doorbell bell ring and won’t connect to my wifi keeps telling me connection failed password incorrect but it isn’t, I think it’s something to do with 2.4 and 5 ghz how do I change it

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lotharmat
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Re: Wifi not connecting to door bell ring

Go into your hub settings (192.168.0.1)
Log in
Go to advanced
Go to WiFi
Split out the channels there (suffix the 2.4GHz band with _2 and the 5GHz with _5)
Also disable intelligent WiFi while you are there -

Hope this helps!



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Hub 3 - Modem Mode - TP-Link Archer C7

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Vickyx1x
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Re: Wifi not connecting to door bell ring

Thank you, I knew it was something like that but i can’t get on I can’t remember my password and I don’t know how to sort it 

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gary_dexter
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Alessandro Volta
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Re: Wifi not connecting to door bell ring

You’ll have to factory reset the hub and use the admin password on the base of the hub. 


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Vickyx1x
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Re: Wifi not connecting to door bell ring

I’ve managed to get onto it but no-idea how to change anythin on there to get my wifi connected to door bell

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lotharmat
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Re: Wifi not connecting to door bell ring

Can you see the advanced section after you log in?



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Hub 3 - Modem Mode - TP-Link Archer C7

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g0akc
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Re: Wifi not connecting to door bell ring


@Vickyx1x wrote:

I’ve managed to get onto it but no-idea how to change anythin on there to get my wifi connected to door bell


Go to the advanced settings and change the SSIDs (network names) so 2.4 and 5GHz are different 

https://www.virginmedia.com/help/virgin-media-configure-advanced-settings-on-your-hub

Then follow Ring set up instructions 

Our Ring doorbell works fine with our router and did with a Hub 3 having default settings at the time.....

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I know a bit about Wi-Fi, Telecoms, and TV as I used to do it for a living but I'm not perfect so don't beat me up... If you make things you make mistakes!
Vickyx1x
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Message 8 of 13
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Re: Wifi not connecting to door bell ring

I’m on advanced settings but I don’t know how to change the network names so they are different 

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Vickyx1x
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Re: Wifi not connecting to door bell ring

Just changed names but it’s saying To me on my phone when I try connect that this device only supports 2.4 GHz wifi 

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stabilo00
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Message 10 of 13
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Re: Wifi not connecting to door bell ring

Unless its the pro ring door bell it only does support 2.4ghz
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