Currently having an issue with our broadband connection.
I'm able to connect to the internet through a pc using a wired connection, however all devices using wifi are unable to connect.
Have a superhub 1 (very old), the green light is on to signify that the wifi should be working. I've tried rebooting several times, done a factory reset, still not working. Each time the pc is connecting to the internet fine but any wifi device can't. Even when I log in to the hub through http://192.168.0.1/ is says the wifi is on and some of the phones even show up in the connections but in reality they can't connect.
To make matters worse i cant remember my virgin media account details since its from a long time ago (blueyonder?)
I can't log in to MyVirginMedia, I've lost my account details. When i try to reset my password I have to enter the details from my last bill, but the form does not accept what I've entered. The message "please enter valid bill details" keeps popping up. I've tried several times to no avail.
The best you can do regarding the lost account details is to hang fire for a day or two. hopefully a member of the Forum Staff will pick this up for you and help you resolve it. Then perhaps you can try that link again for the hub swap.
In the meantime the tech wizards on this forum may be able to help with the wifi if you do the following:-
Please can you post your network logs following the instructions below - hopefully they work with the hub1
I've forgotten my virgin media username and password since i never really used them so i haven't been able to use the link for the free upgrade to the hub 3.
Using the forgotten email and password forms I've managed to retrieve my username by using my account number and area code, but when i try to get my password it asks me to input details from my last bill, after filling this in it says "please enter valid bill details". So I'm stuck for the time being.