Virgin Media Community

[sworden]

I am on the verge of cancelling my contract. My wifi keeps resetting several times a day, up to four times an hour. Call centre unable to help and are telling me that it is working. Engineer came yesterday and turned off channel optimisation but problem persists. Ethernet connection is fine. This appears to be a widespread problem. Should I go to Sky or BT or can VM sort this out?

Sick and tired of being told to switch it on and off again, press reset, make sure it's well ventilated and away from other electrical equipment. 

Just disconnected me again while I am typing this. I am so frustrated with poor customer service.

[gary_dexter]

Wifi speeds and connectivity are not guaranteed. so if you were to cancel you would need to pay any relevant termination charges

[JitteryPinger]

If you hang around for a few days someone from the team should be able to arrange a new hub for you.

[sworden]

Shouldn't be any charge to leave. I wont pay if there are. I have been a customer for years. Equipment appears to be unfit to provide the service I am paying for. If anything, VM need to compensate me. 

[gary_dexter]

You don't pay for Wifi though - check your contract.

Failure to pay will result in your account/bill being passed to a collections agency and your account marked as defaulted for the next 6 years.

[sworden]

anything helpful to say 'Gary' or are you just there to put customers off leaving?

[gary_dexter]

Depends if you're asking for help - the only question you asked was whether you should jump ship to another ISP.

[sworden]

Ok then, tell me how to fix it if you can.