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Wifi keeps dropping


Hi all

I need help with my wifi please.

All my devices lose Internet but are still connected to the WiFi access point.

My Windows laptops both say Connected but no Internet and my phone/tablet say Ready to connect when the quality of the Internet improves.

These happen randomly as my wife and I work from home and she gets kicked off her zoom call on her laptop and my connection is fine.

In the last hour my phone has lost Internet connection on the wifi 5 times. 

Wired connections have no issues

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Re: Wifi keeps dropping

It can be difficult diagnosing problems without some basic information.


Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.


Go round all the accessible co-ax connections and ensure that they are finger tight.


If everything above is OK we need do some troubleshooting; to start with …


Can you set up a Broadband Quality Monitor (BQM) at - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.




Can you please

Type ( in Modem mode) into your browser URL bar and press enter. 

When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.

A Guru will be along soon to decipher the info.


Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - 26_Aug_2020
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