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Wifi keeps dropping

Glitch
Just joined

on ‎20-02-2023 16:36

Just joined Virgin, just over a week in and Wifi keeps dropping which is making it very difficult to work from home. Had some good support today for a drop that lasted an hour. Just dropped again for a couple of minutes. Might need to move back as can't have this sort of inconsistency.

 

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japitts
Very Insightful Person
Very Insightful Person

on ‎20-02-2023 17:33

Are Ethernet cabled connections equally affected?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Ashleigh_C
Forum Team
Forum Team

on ‎23-02-2023 08:41

Hi there @Glitch 

 

Thank you so much for your post and welcome to the community forums, it's great to have you on the team. 

 

I am so sorry to hear that you have faced this issue with your connection, I have taken a look for you and I cannot see any issues on our side that could be causing this. 

 

Can I ask how things have been with the connection since your last post? 

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