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erickarl
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Wifi keeps dropping out since I've upgraded to Hub 4

A few weeks ago I upgraded to the Hub 4 and since then my wifi will drop out daily while on video calls or streaming a video. I then have to call the person back or restart the video. I never had this problem with the Hub 3. What could the issue be? 

I tried calling the Virgin Media help line but the automated message just keeps telling me to restart the hub. No matter how many times I do this the issue persists. 

 

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Corey_C
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Re: Wifi keeps dropping out since I've upgraded to Hub 4

Thanks for your post and reaching out to the Community Forums, erickarl,

 

Can you confirm if this is also happening with your wired connections?

 

Cheers,

Corey C

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