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ipulfer
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Wifi keeps dropping in other rooms

I have my router sat in my living room, where its been for 4-5 years that i've had it but recently i am struggling with wifi speeds in other parts of the house. I could be in the next room and suddenly go from getting 100mbps to barely 1mbps to not even being able to get any internet. 

It seems the only room the internet is stable is in the living room right next to the router. I have checked the cables and reset the hub but still it's the same.

I will post my router logs on the next post if that helps?

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ipulfer
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Re: Wifi keeps dropping in other rooms

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

172300000011.340256 qam40
25390000001140256 qam17
354700000011.140256 qam18
45550000001140256 qam19
55630000001140256 qam20
65710000001140256 qam21
75790000001140256 qam22
85870000001140256 qam23
959500000010.940256 qam24
1060300000010.840256 qam25
116110000001140256 qam26
1261900000010.940256 qam27
1362700000010.540256 qam28
1463500000010.438256 qam29
1564300000010.540256 qam30
1665100000010.940256 qam31
1765900000011.140256 qam32
1866700000011.540256 qam33
1967500000011.440256 qam34
2068300000011.140256 qam35
2169100000011.140256 qam36
2269900000011.540256 qam37
2370700000011.540256 qam38
2471500000011.440256 qam39



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.336530
2Locked40.910350
3Locked40.311700
4Locked40.918340
5Locked40.314130
6Locked40.322140
7Locked40.922070
8Locked40.924560
9Locked40.322620
10Locked40.331790
11Locked40.929160
12Locked40.332220
13Locked40.341520
14Locked38.945910
15Locked40.344810
16Locked40.344600
17Locked40.936060
18Locked40.931690
19Locked40.341370
20Locked40.937750
21Locked40.337920
22Locked40.933560
23Locked40.929090
24Locked40.340270

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000039.5512064 qam2
23940000038.5512064 qam4
34620000038.5512064 qam3
46030000039512064 qam1

 

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ipulfer
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Re: Wifi keeps dropping in other rooms

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0010
3ATDMA0010
4ATDMA0030

 

Network Log

Time Priority Description

20/07/2021 11:01:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/07/2021 10:42:42noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/07/2021 10:42:42ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/07/2021 22:11:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/07/2021 16:26:54noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/07/2021 05:26:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 11:40:2noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 09:52:19criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/07/2021 12:56:23noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/07/2021 06:29:10criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/07/2021 20:37:54noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/07/2021 20:37:54ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 08:46:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 08:37:54noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 08:37:54ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/07/2021 23:02:0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/07/2021 08:59:59noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/07/2021 08:59:59ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/07/2021 00:58:10criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/06/2021 19:15:49noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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DJ_Shadow1966
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Message 4 of 8
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Re: Wifi keeps dropping in other rooms

Hello

Looking at your stats and the power levels on your downstream are too high above the maximum of +10 this will not just affect wireless but will affect all connection.

I have escalated to the VM forum team, one of the VM staff will be along in this thread to have a look at it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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ipulfer
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Re: Wifi keeps dropping in other rooms

Thanks Mike - much appreciated
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Steven_L
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Re: Wifi keeps dropping in other rooms

Thanks for taking the time to post on our forums @ipulfer.

 

I'm sorry to hear of your connection issues and as @DJ_Shadow1966 has advised, we would need a technician visit to resolve this problem.

 

I can book this in for you but first, I will need to take a few details via a private message, which I will drop over in a minute, please look out for this and we can get started.

 

Regards,

Steven_L

ipulfer
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Re: Wifi keeps dropping in other rooms

Thanks Steven - have replied 👍

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Steven_L
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Re: Wifi keeps dropping in other rooms

Thanks for confirming your details via private message @ipulfer.

 

I have arranged for the appointment and you can find all the information that you need about this on your online account by clicking My Account and Track Your Order.

 

Regards,

Steven_L

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