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Wifi keeps disconnecting

For the past few days my Wifi keeps disconnecting every hour or so. Usually it reconnects within 20-30 seconds. It happens on all devices that are connected to the Wifi, I've tried using an ethernet cable but it still disconnects.

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Alessandro Volta
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Message 2 of 9
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Re: Wifi keeps disconnecting

So Ethernet does disconnect as well?


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Message 3 of 9
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Re: Wifi keeps disconnecting

Yeah I have my Playstation connected via ethernet and it's been disconnected 3 times in the last hour or so.

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Alessandro Volta
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Re: Wifi keeps disconnecting

Post the network, upstream and downstream logs from the hubs admin page 


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Re: Wifi keeps disconnecting

Cable Modem Status

Item                                      Status          Comments

Acquired Downstream Channel (Hz)
138750000
Locked
Ranged Upstream Channel (Hz)
53700000
Locked

 

Downstream

 

Channel       Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11387500002.938256 qam1
21467500003.238256 qam2
31547500003.438256 qam3
41627500003.238256 qam4
5170750000338256 qam5
6178750000338256 qam6
7186750000338256 qam7
81947500003.240256 qam8
92027500002.938256 qam9
102107500002.738256 qam10
112187500002.540256 qam11
12226750000238256 qam12
132347500001.238256 qam13
142427500002.238256 qam14
152507500003.438256 qam15
16258750000438256 qam16
172667500004.340256 qam17
182747500004.440256 qam18
192827500004.840256 qam19
20290750000540256 qam20
212987500005.438256 qam21
223067500005.640256 qam22
233147500006.440256 qam23
243227500007.540256 qam24

 

Upstream

 

Channel        Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000049.8512064 qam6
23939918151512064 qam8
34620009850.3512064 qam7
46030000051512064 qam5
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Re: Wifi keeps disconnecting

Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.6 5543479 1575754
2 Locked 38.9 1341041 623725
3 Locked 40.3 2221925 655831
4 Locked 38.9 5239549 1066519
5 Locked 38.9 611049 334444
6 Locked 38.9 3747483 587593
7 Locked 38.9 1232101 274701
8 Locked 40.3 401527 207143
9 Locked 38.9 353335 172145
10 Locked 38.9 342080 154725
11 Locked 40.3 323929 140681
12 Locked 38.9 330594 126667
13 Locked 38.9 350271 115647
14 Locked 38.9 275445 81840
15 Locked 38.9 159211 64679
16 Locked 40.9 149686 63930
17 Locked 40.3 203083 64199
18 Locked 40.3 184919 51759
19 Locked 40.3 116307 36888
20 Locked 40.3 80680 29768
21 Locked 40.3 78052 26084
22 Locked 40.3 52777 16364
23 Locked 40.3 34835 11892
24 Locked 40.9 18508 3895

Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 11 0
2 ATDMA 0 0 30 0
3 ATDMA 0 0 6 0
4 ATDMA 0 0 5 0
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Re: Wifi keeps disconnecting

Hi Jacksam, 

 

Welcome to the Community and thank you for posting. 

 

My apologies for the delay in reply, we have been a little busier than usual at the moment. 
 

I appreciate any down time with the service is not ideal and we would be happy to assist further. 

On checking your account I can see you have spoken with the team following your post to us and a visit was arrange. 

 

Can you please expand on how this went? 

 

Thank you 

Nat
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Message 8 of 9
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Re: Wifi keeps disconnecting

Hi Nat,

We’d arranged a technician visit but I cancelled as it seemed to fix itself.

I’ll post again if there are any more issues.

Thanks!

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Message 9 of 9
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Re: Wifi keeps disconnecting

Hi jacksams, 

 

Thank you for letting us know 🙂 

 

Of course, please let us know if anything changes.

 

 

Nat
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