Wifi issues

[robertshaw263]

been having ongoing problems regarding my WiFi in both bedrooms and also with my video doorbell, both tvs in bedrooms pixelate and freeze most of the time so I am having to run Ethernet cables through to both bedrooms from the hub in my living room across the hallway which isn’t ideal as family keep tripping over cables, my video doorbells battery can last from 4 days to 4 weeks before it needs charged depending on where my hub sits in the living room, I should mention the house I stay in has brick walls inside the house and outside.

I have been trying to get through to customer services but for some reason VM doesn’t seem to let you go there.

I am really frustrated by the help available from virgin media as I have volt gig bundle and don’t seem to be getting the service that I pay for and had been promised, have also tried to find a page to order the pods they say can’t help this but just seem to be going round in circles,

was told at the time when engineer upgraded my hub that I would have to go online to order pods as he did not carry them with him, (strange) anyway would be grateful if someone could tell ne how to order pods from VM as I just seem to be going round in circles ..

[jbrennand]

See this for info...

VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”).   Pods are free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - so they are worth trying - they should work for you.  

VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

https://www.virginmedia.com/wifi-max

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible it will be £5 or £8 month - you are… and it wont be - just look on the webpage.

 It’s a simple solution and should work for you.   However, if you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).

£40-100 should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.

[robertshaw263]

Hi thanks for getting back to me.

[Robert_P]

Hi robertshaw263

Sorry to hear of the wireless network issues experienced, we appreciate you taking the time to raise this via the forums.

From checking the connection and speeds at the Hub everything looks to be within the ranges and spec's we'd expect to see. Download speeds at the hub are averaging 1144mbps and uploads are averaging 103mbps, this would indicate an in house issue causing interference with the signal.

This can be many things ranging from the number of devices connected, distance from the hub to other devices in the property causing interference and the build type. We have these tips available to help with broadband issues:

• Service status page - virg.in/service
• Wi-Fi hints and tips - https://virg.in/wifisos
• Wi-Fi troubleshooting - https://virg.in/wifinotworking
• Slow speeds - https://virg.in/SpeedUp
• Speed test - virg.in/speedtest

As JBrennand has advised, there is also the possibility to use the hub in modem mode with a third party router that would be solely responsible for the wireless network in the property.

Rob