on 07-07-2021 15:58
Hi, I have been having wifi issues for some weeks. After several calls I received a new media hub yesterday. It worked perfectly for 24 hours now I'm having wifi issues again.
The ethernet connection is good, but none of my wifi devices can connect and I get the message "couldn't get ip address".
The hub signal strength appears good, but having same issue as with the old hub.
I have switched the hub on and off, reset the hub twice (with ethernet leads out), but no joy.
Any ideas please?
Answered! Go to Answer
on 07-07-2021 18:09
All 4 upstreams are just out of spec on the high side. You need a technician’s visit to rectify. Call customer services or wait a while for a VM staff member to get to your post.
on 07-07-2021 16:02
on 07-07-2021 16:57
Hi, I have the info as requested from the hub status:
Information | |
Cable Modem | EuroDOCSIS 3.0 Compliant |
Serial Number |
|
Boot Code Version | PSPU-Boot 1.0.20.1391 |
Software Version | V2.01.15 |
Hardware Version | 1.03 |
CA Key | Installed |
Cable Modem Status | ||
Item | Status | Comments |
Acquired Downstream Channel (Hz) | 195000000 | Locked |
Ranged Upstream Channel (Hz) | 39400000 | Success |
Provisioning State | OK | Operational |
Downstream | ||||||||
| DS-1 | DS-2 | DS-3 | DS-4 | DS-5 | DS-6 | DS-7 | DS-8 |
Frequency (Hz) | 195000000 | 139000000 | 147000000 | 155000000 | 163000000 | 171000000 | 179000000 | 187000000 |
Lock Status(QAM Lock/FEC Sync/MPEG Lock) | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked |
Channel ID | 8 | 1 | 2 | 3 | 4 | 5 | 6 | 7 |
Modulation | 256QAM | 256QAM | 256QAM | 256QAM | 256QAM | 256QAM | 256QAM | 256QAM |
Symbol Rate (Msym/sec) | 6.952000 | 6.952000 | 6.952000 | 6.952000 | 6.952000 | 6.952000 | 6.952000 | 6.952000 |
Interleave Depth | I=12 | I=12 | I=12 | I=12 | I=12 | I=12 | I=12 | I=12 |
Power Level (dBmV) | -0.70 | 1.00 | 0.93 | 0.56 | 0.28 | -0.10 | -0.29 | -0.27 |
RxMER (dB) | 37.94 | 36.84 | 37.09 | 37.09 | 35.97 | 37.36 | 38.61 | 37.09 |
Pre RS Errors | 284 | 291 | 305 | 301 | 309 | 314 | 295 | 952 |
Post RS Errors | 283 | 291 | 305 | 301 | 309 | 314 | 289 | 952 |
Upstream | ||||
| US-1 | US-2 | US-3 | US-4 |
Channel Type | 2.0 | 2.0 | 2.0 | 2.0 |
Channel ID | 12 | 11 | 10 | 9 |
Frequency (Hz) | 39400000 | 46200000 | 53700000 | 60300000 |
Ranging Status | Success | Success | Success | Success |
Modulation | 64QAM | 64QAM | 64QAM | 64QAM |
Symbol Rate (Sym/sec) | 5120000 | 5120000 | 5120000 | 5120000 |
Mini-Slot Size | 2 | 2 | 2 | 2 |
Power Level (dBmV) | 51.00 | 51.00 | 51.00 | 51.00 |
T1 Timeouts | 0 | 0 | 0 | 0 |
T2 Timeouts | 0 | 0 | 0 | 0 |
T3 Timeouts | 0 | 0 | 0 | 0 |
T4 Timeouts | 0 | 0 | 0 | 0 |
General Configuration | |
Network Access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | EuroDOCSIS 3.0 |
Config File |
Primary Downstream Service Flow | |
SFID | 12718 |
Max Traffic Rate | 230000061 bps |
Max Traffic Burst | 42600 bytes |
Min Traffic Rate | 0 bps |
Primary Upstream Service Flow | |
SFID | 12714 |
Max Traffic Rate | 22000061 bps |
Max Traffic Burst | 42600 bytes |
Min Traffic Rate | 0 bps |
Max Concatenated Burst | 42600 bytes |
Scheduling Type | Best Effort |
Network Log | ||||
First Time | Last Time | Priority | Error Number | Description |
07/07/2021 15:33:10 GMT | 07/07/2021 15:33:10 GMT | Warning (5) | 66050310 | Auth Success - Web login successful. |
07/07/2021 15:29:09 GMT | 07/07/2021 15:29:09 GMT | Error (4) | 68010302 | DHCP WAN IP - 92.236.227.227 |
07/07/2021 15:28:07 GMT | 07/07/2021 15:28:07 GMT | Error (4) | 68000407 | TOD established |
Time Not Established | Time Not Established | Notice (6) | 84000510 | Downstream Locked Successfully |
07/07/2021 13:57:53 GMT | 07/07/2021 13:57:53 GMT | Error (4) | 68010302 | DHCP WAN IP - 92.236.227.227 |
07/07/2021 13:56:53 GMT | 07/07/2021 13:56:53 GMT | Error (4) | 68000407 | TOD established |
Time Not Established | Time Not Established | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
Time Not Established | Time Not Established | Notice (6) | 84000510 | Downstream Locked Successfully |
Time Not Established | Time Not Established | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
Time Not Established | Time Not Established | Notice (6) | 84000510 | Downstream Locked Successfully |
07/07/2021 13:12:07 GMT | 07/07/2021 13:12:07 GMT | Error (4) | 68010302 | DHCP WAN IP - 92.236.227.227 |
07/07/2021 13:11:07 GMT | 07/07/2021 13:11:07 GMT | Error (4) | 68000407 | TOD established |
Time Not Established | Time Not Established | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
Time Not Established | Time Not Established | Notice (6) | 84000510 | Downstream Locked Successfully |
Time Not Established | Time Not Established | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
Time Not Established | Time Not Established | Notice (6) | 84000510 | Downstream Locked Successfully |
07/07/2021 12:56:07 GMT | 07/07/2021 12:56:07 GMT | Error (4) | 68010302 | DHCP WAN IP - 92.236.227.227 |
07/07/2021 12:55:07 GMT | 07/07/2021 12:55:07 GMT | Error (4) | 68000407 | TOD established |
Time Not Established | Time Not Established | Notice (6) | 84000510 | Downstream Locked Successfully |
07/07/2021 12:42:02 GMT | 07/07/2021 12:42:02 GMT | Error (4) | 68010302 | DHCP WAN IP - 92.236.227.227 |
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on 07-07-2021 18:09
All 4 upstreams are just out of spec on the high side. You need a technician’s visit to rectify. Call customer services or wait a while for a VM staff member to get to your post.
on 08-07-2021 07:50
Thanks for the info. I will call them today. Much appreciated.
on 08-07-2021 07:59
on 08-07-2021 11:02
Thanks, you have both been very helpful.
I thought being a new hub it would just plug and play, but I guess nothing is that simple where tech is concerned.
Regards Chris.