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Wifi is connecting to all devices apart from council laptop

Hi i have recently changed provider to Virgin my council laptop is the only device not connecting to wifi ... the laptop is picking up my wifi but not connecting i had no trouble with my previous provider

I have turned router and laptop on and off and other simple suggestions but still not found a solution I have phoned work IT who advised me to phone Virgin who advised me to phone work IT.

I have been told to stay at home due to track and trace and can't go to office please can anyone help 

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Alessandro Volta
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Message 2 of 14
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Re: Wifi is connecting to all devices apart from council laptop

Does a wired connection work?


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Message 3 of 14
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Re: Wifi is connecting to all devices apart from council laptop

No a wired connection seems to be being blocked as well

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Alessandro Volta
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Message 4 of 14
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Re: Wifi is connecting to all devices apart from council laptop

Speak to your LA IT department.

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Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020

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Alessandro Volta
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Message 5 of 14
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Re: Wifi is connecting to all devices apart from council laptop

It must be something on the laptop then - probably some DNS or proxy settings. 


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Message 6 of 14
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Re: Wifi is connecting to all devices apart from council laptop

Council engineer asked me to ring Virgin and Virgin told me to ring work IT .....ahhhhhhhhhh sorry thats how i feel

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Message 7 of 14
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Re: Wifi is connecting to all devices apart from council laptop

vm have no responsibility for the end-user devices.
Plus even anyone could they wouldn't be allowed to work on a laptop you do not own.

Talk to your IT company if its not working wired and wireless and other devices are its the laptop. Get them to fix it

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Message 8 of 14
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Re: Wifi is connecting to all devices apart from council laptop

Are you using a VPN to connect to your place of work (Council) ? If sio that is where you need to look.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Message 9 of 14
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Re: Wifi is connecting to all devices apart from council laptop

Just being bounced from IT to Virgin both are saying i need to speak to the other it's incredibly frustrating 

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Message 10 of 14
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Re: Wifi is connecting to all devices apart from council laptop


@Mhilled wrote:

No a wired connection seems to be being blocked as well


OK. Let's do some diagnostics (that your 'council engineer' should have done)...

Connect the ethernet cable to the VM hub and the laptop. Wait for it to fail.

Then open a command prompt (search 'cmd').

Type the command 'ipconfig' in the box and post the results here.

Out of interest, how did the problems with your previous provider get resolved?