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Wifi guarantee

Joining in

My broadband connection is generally v good but have a couple of rooms where it’s v poor or non existent. The connect app recommends a Wi-Fi pod but it appears to be impossible to order one, the app only links to my account which ends up in an endless circle of bot advice to run the connect app. My package contains the Wi-Fi guarantee, but what’s the point if you can’t order one. I’ve followed all the device on the other posts here already



Unless the VM Pods are free on your subscription, it is less costly to buy your own Wi-Fi repeaters.

Very Insightful Person
Very Insightful Person

Hi MicS 

The pods are free if you are on the Gig1 package, or on a Volt bundle, however if you are on any other package then they are £8  a month.

If the Connect app isn't working correctly then you can call  0800 064 3850 to order the first one

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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