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Steve1999
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Wifi getting worse and worse

When I first signed up with Virgin around 8 months ago, the wifi worked great. But since 4 months or so ago it’s been getting progressively worse, completely unusable in certain rooms (live in a small flat and nothing has moved etc since back when I was getting perfect connection so there should not be any change). It cuts out for many seconds at a time, completely doesn’t work in some rooms, videos constantly buffering on phones etc. Getting “RCS Partial Service” occasionally on the logs. Just generally terrible experience, and I start work in a new job working from home in a week so I really need it sorted.

any suggestions? It’s just ridiculous at the moment

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gary_dexter
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Message 2 of 27
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Re: Wifi getting worse and worse

Do wired connections also drop? That would be the first thing you’re asked to check by support. 


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Steve1999
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Message 3 of 27
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Re: Wifi getting worse and worse

I don’t have any wired connections, but my experience is that nothing setup close to the router drops at all, so no.

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g0akc
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Message 4 of 27
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Re: Wifi getting worse and worse

Use a laptop with Ethernet to check/test wired connections - prove if the broadband itself is ok

use a Wi-Fi analyser app to see if any wireless issues show up - neighbours using same channels?

try changing wireless channels 

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I know a bit about Wi-Fi, Telecoms, and TV as I used to do it for a living but I'm not perfect so don't beat me up... If you make things you make mistakes!
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Steve1999
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Message 5 of 27
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Re: Wifi getting worse and worse

Broadband itself seems ok - no issues at all on analyser with Ethernet. I’ve changed wireless channels twice with no improvements so far. 
WiFi is still pretty unusable in most rooms.

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lotharmat
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Message 6 of 27
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Re: Wifi getting worse and worse

At this point - I'd get my own router - Much better than the Hubs and you have much more control!

I've not looked back since doing it!



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Hub 3 - Modem Mode - TP-Link Archer C7

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Zak_M
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Message 7 of 27
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Re: Wifi getting worse and worse

Good afternoon @Steve1999 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your services. 

 

Are you able to let me know if you have the virgin media connect app downloaded?  If so please could you scan your flat for any blackspots.

 

Kind regards,

Zak_M

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Steve1999
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Message 8 of 27
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Re: Wifi getting worse and worse

I have it downloaded and yes it is showing black spots, but previously I had no issues at all and absolutely nothing has changed (hub hasn’t moved, no furniture moved, etc etc)

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Tudor
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Message 9 of 27
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Re: Wifi getting worse and worse

Nothing visible may have changed, but WiFi is susceptible to lots of external influences that sometime you cannot trace.


Tudor
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Sasha_W
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Message 10 of 27
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Re: Wifi getting worse and worse

I am very sorry about this @Steve1999

 

As @Tudor has suggested, WiFi can be affected by different external factors that could cause these issues. 

 

What hub do you have? 

 

Do you have a lot of devices connected as this could also affect the WiFi strength? 

 

Thanks 

Sasha - Forum Team


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