First question as always is... are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection related?
What are the various Hub lights showing/doing when this happens?
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
If I remember correctly, the hub actually have both the the wifi and internet (arrows) light at green.
I also own a TP-LINK (TL-WPA8630), which is connected by ethernet through wall plugs, and the wifi connection from my TP-LINK also goes off. So I would suspect ethernet connection to the hub is also failing.
Can you post your Hub status and logs? Someone should be spot if there is a problem Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) Don't log in! Click on 'router status' Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).
Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality) Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!
Welcome to the Community Forums! Thanks for your first post.
I'm sorry to hear you've been having issues with your broadband services and WiFi.
I've been able to locate your account and can see that there is an outage affecting your area - the latest update on the issue was that the team now believe it to be fixed but are just running some final tests to confirm this. I would suspect that this would have been the cause of the issues you've been having.
Please let us know how things are today and later this afternoon so we can help further if needed 🙂