Had 2 new hub 3.0 in the past week. I fitted one myself and the second was fitted by an engineer , who came out and replaced cabling as well. Hub has been reconfigured to turn off Smart??? Hub.
Latest speed test results Download Upload Latency 7/28/2019 8:12 AM GMT 46.07 5.54 10 Manchester 50 multi 7/28/2019 2:07 PM GMT 0.71 0.77 16 Manchester 50 multi 7/28/2019 7:18 PM GMT 0.54 0.72 31 Manchester 50 multi 7/29/2019 7:55 AM GMT 56.05 5.95 11 Manchester 50 multi 7/29/2019 8:07 AM GMT 28.54 5.99 17 Manchester 50 multi 7/29/2019 2:05 PM GMT 56.36 5.81 11 Manchester 50 multi
Am I alone in thinking there is something wrong? Hub is away from any chargers, in the same room as the laptop (about 8 feet away), and in the open. Any ideas would be gratefully received, as I'm on the point of leaving Virgin after the lack of help I've had today, with the phone being hung up on me and being told twice that someone would phone me (1st time within three hours and then when I called to say no one had been in touch I was asked to wait a further 2 hours, to no avail).
7/29/2019 2:16 PM GMT 10.75 2.13 26 Manchester 50 multi 7/29/2019 2:26 PM GMT 81.92 5.13 17 Manchester 50 multi 7/29/2019 3:14 PM GMT 0.31 0.21 26 Preston 0 multi 7/29/2019 3:41 PM GMT 48.48 5.95 16 Manchester 50 multi
Might be a loose connection or damaged cable - Check all your coax cable connections are in nice and "finger" tight at the Hub and the wall box and at any splitters/attenuators/connectors etc and that the internal wiring is ok with no kinking or chaffing. Also check that all looks good with the outside cabling and wall box.
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
The first basic step would be to test the connection whilst directly connected to the Hub by ethernet cable, to rule out any problem with VM's connection coming into the Hub.
Wireless can be severely affected by many external influence like Client hardware, Range, The Number of devices sharing the same wireless channel, The topography of your home and the big killer, interference from neighbouring wireless networks and domestic appliances.
The 5GHz band is wider and is less congested. It would be worth splitting the bands by giving them different SSIDs so you can see what band you are connecting to. It would also maybe worth disabling Smart WiFi aswell