Virgin Media Community

[Shadow186]

Our Internet keeps dropping out every 1-2 days. Literally just cuts out and needs a complete reboot everytime. Any advice on this please? Absolute nightmare when we need to run zoom calls multiple times a day for home learning 

[gary_dexter]

Do wired connections also drop?

[Shadow186]

We don't have anything wired 

[gary_dexter]

Nothing at all?

Then it's difficult to ascertain the issue at hand.

[S13002931]

If you have Hun 4, send it back ! 

my issue is gone , since I got Hub 3 back . 

[kkorkky · Accepted solution]

When the WiFi "drops" can you still see the wifi name?  The wireless network you connect to is something like "VM1234567"  Also when it "drops" what are the lights doing on the front of the hub? Compare the lights to what you normally see.

If the wifi name is still present but you cant connect to the Internet its possible the issue is not the wifi but the internet connection.  If the Green lights and the phone lights are flickering it could be that the Hub has reloaded.

update this post with your observations

thanks KK

[Shadow186]

hi. We've since put a ps4 on wired connection and internet doesnt seem to drop out for that, just everything thats wireless. Any ideas please

[S13002931]

hub 4 or hub 3 ?   hub 4 has this issue 

[Shadow186]

No, its says not available or isnt shown on devices. No idea whats causing it as it happens randomly and at any point through the day

[Shadow186]

Hub 3 i believe