Wifi drops internet connection

[Gilhill]

Our wifi drops connection with the outside between 12 and 3pm every day. The wifi hub is connected to our devices but it’s not connecting to the internet. We have called virgin but not happy as have only been customers for 4 days! Does anyone else have this issue? We are in London 

[Robert_P]

Hello Gilhill

Thank you for taking the time to post on the forum in regards to your wireless network issues, we understand the frustration this can cause. Welcome to the community.

We can see you have spoken to the team since posting, were they able to help resolve the issues? 

We have these tips available to help with broadband issues:

• Service status page - virg.in/service
• Wi-Fi hints and tips - https://virg.in/wifisos
• Wi-Fi troubleshooting - https://virg.in/wifinotworking
• Slow speeds - https://virg.in/SpeedUp
• Speed test - virg.in/speedtest

When running a speed test we would always recommend running this via a wired connection This can be completed using an ethernet cable via a PC or laptop and will allow us to see the speeds available at the Hub.

We do have the Connect App https://virg.in/connectapp that will allow you to scan your property to optimise the wireless network and if needed order pod's. Depending on your package these may be free but any package is eligible for these if needed.

Rob