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Wifi dropping out several time per day

Hi,

My wifi drops out several times a day for just a few minutes at a time. When it is connected its very fast but very frustrating when it drops out.

I have used the app to check wifi in each room and all seems well. 

I have a hub 3.

Does anyone have advice?

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Alessandro Volta
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Message 2 of 12
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Re: Wifi dropping out several time per day

So wired connections also drop?


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Re: Wifi dropping out several time per day

I don't have anything wired directly to the hub but I have a booster in my office which is wired to my laptop and it drops out too.

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Very Insightful Person
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Message 4 of 12
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Re: Wifi dropping out several time per day

Connect to the hub by clicking on this link http://192.168.0.1/  That should pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  All we need is the contents of the three titled Downstream, Upstream, Network log, and if you can post that as text not screenshots it will help.

Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.

That will enable us to check for obvious power or noise problems, if there aren't any we can move on to other checks.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Message 5 of 12
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Re: Wifi dropping out several time per day

When I click the link, I just get the login page. I do not get a check router status link.

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Alessandro Volta
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Message 6 of 12
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Re: Wifi dropping out several time per day

At the bottom of the login box?


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Message 7 of 12
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Re: Wifi dropping out several time per day

This is what I get when I click the link. No option for checking router status from what I can see.SharedScreenshot.jpg

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Alessandro Volta
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Message 8 of 12
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Re: Wifi dropping out several time per day

If you have never logged in before or have done a pinhole reset you will need to go through the Hub set up procedure before you can access any settings.

***********************************************************************************************************************************

Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020

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Re: Wifi dropping out several time per day

 
 
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
12030000004.340256 qam9
21390000004.840256 qam1
31470000004.540256 qam2
41550000004.140256 qam3
51630000004.540256 qam4
61710000004.940256 qam5
7179000000540256 qam6
81870000004.338256 qam7
91950000004.438256 qam8
102110000004.838256 qam10
112190000004.840256 qam11
12227000000540256 qam12
132350000004.940256 qam13
14243000000540256 qam14
15251000000538256 qam15
162590000004.938256 qam16
172670000005.140256 qam17
182750000004.840256 qam18
192830000005.340256 qam19
202910000005.140256 qam20
212990000005.538256 qam21
223070000005.338256 qam22
233150000005.540256 qam23
243230000005.438256 qam24


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.3380
2Locked40.3170
3Locked40.3400
4Locked40.3320
5Locked40.3180
6Locked40.31840
7Locked40.3450
8Locked38.6660
9Locked38.9320
10Locked38.9490
11Locked40.3510
12Locked40.3240
13Locked40.3210
14Locked40.9340
15Locked38.9200
16Locked38.91230
17Locked40.9560
18Locked40.3220
19Locked40.3420
20Locked40.3330
21Locked38.9740
22Locked38.9230
23Locked40.3310
24Locked38.9570

 

 
 
 
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Message 10 of 12
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Re: Wifi dropping out several time per day

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13939998541.8512064 qam6
22580002441.5512064 qam8
34620000041.3512064 qam5
43260001541.5512064 qam7



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA0000
4ATDMA0010

 

 
 
Network LogTime Priority Description
17/11/2020 13:02:32noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 09:20:13Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2020 18:31:6noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2020 14:08:0ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 19:24:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/11/2020 18:08:5noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/11/2020 14:34:48criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/11/2020 10:48:13Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/11/2020 13:31:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/11/2020 11:10:59ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 21:43:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 07:43:5ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 16:00:1criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 11:10:46Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 11:10:45ErrorDCC-ACK rejected authentication failure;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 09:21:38Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 01:38:52ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/11/2020 12:51:47Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/11/2020 09:41:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/11/2020 09:35:35Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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