For the last week or so I have been having problems where my internet will drop out, its happening a lot, almost 3 or 4 times hourly now.
I have had the Superhub 4 for about 4 months and up until now, its been working fine. I haven't changed any of the settings or location before the issues started, they just seemed to start on their own. I have tried diagnosing the problem with Virgin's online service, and have restarted the router a few times as well and nothing so far has cured the problem.
I use a few phones and tablets on the WifFi, and have a wired laptop (wired via powerline adapter) which is also affected by the drop outs.
I have read through a couple of similar threads on here so yesterday I set up a broadband quality monitoring account in case that shows up something obvious. For others that have had this problem, did you manage to resolve it?
Post up a link to the BQM and also all the data from the Hub settings
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
your downstream power levels area all too low, you will need an engineer visit. Forum staff will get to this thread in a couple of days and should arrange one or you can call in on 150 from a vm line or 0345 454 1111 from any other (08:00 is the best time to do it)
Haha yep there’s a lot of red on there huh? Thanks I will try and call tomorrow, I phoned earlier and just got the automated service which did a reset but still no better. Will an engineer need access to our router or is it something they do from the nearest cabinet?